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FAQ’S

How long does shipping take?

Depending on your location, it could take up to 3-7 business days once shipped out. Our HQ is located in New Jersey, so the closer you are, the sooner you will receive your order!

What is the cancellation policy?

Once an order is placed, it cannot be modified or cancelled even if it has not been shipped yet. Please review your cart and/or contact us with any questions before finalizing your order to avoid any issues, indecision, or confusion.

What is the return policy?

Please note: all sales are final. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@burgercases.com with details of the product and the defect.

What should I do if I haven’t received my item?

Be sure to check the tracking number. If you do not have it, email us.

How can I become a brand ambassador?

Email us with the subject line “Brand Ambassador” and we will take you through the application process!

Why I can't receive my order confirmation email?

The order confirmation email may fall into your Spam /Junk folder. If you still cannot find your order confirmation email, please email us and we will investigate further.

How do I know if my order was placed successfully?

If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order.

How can I make changes to my order?

Simply email us within 60 minutes of placing your order. Be sure to include your order number! Please let us know the specific details you'd like adjusted in the email.

Didn't answer your question?

Our support is available 10.00am – 5.00pm EST (Monday – Friday). We usually get back to you within 24 hours.